Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request and submit a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags on, and in its original packaging. You’ll also need the receipt or proof of purchase. Any item showing signs of wear or use will not be accepted for return.
To start a return, you can contact us at returns@platinumestore.com and let us know the reason of the return.
If your return is accepted, here are the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- We will provide you an RMA# (Return Merchandise Authorization) please write or print the RMA# and place it in the Return box with the merchandise being returned.
- Pack your item diligently and return it to us with all original boxes, papers, tags & stickers still on the items.
- Please make sure to insure all returns, If an item is lost, stolen or damaged, we will not be responsible for any returns until they are physically in our location.
- Return item must be received at our address within 30 days of receiving your order
You can always contact us for any return question at returns@platinumestore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (We inspect every package we ship, but just in case we missed something, please let us know)
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalized items or modified, engraved or resized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, discounted items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@platinumestore.com.
Additional Information:
We do cover the shipping costs back, for defective or wrong items sent to you by mistake, customer will assume the return shipping costs for any other reason or change of heart items.
If you have any questions or concerns please reach out and let us know,
Thank you
Phone: (951) 314-4334
email: returns@platinumestore.com